Should you wish to return a product please lodge your request via our online contact form within 14 days from the date your order was shipped. Please include your invoice number, the product name and reason for the return.

In accordance with the Department of Fair Trading we are not required to accept return of an item due to change of mind or incorrect choice however we may assist with your request on a case-by-case scenario. If we choose to accept return of the item a restocking fee of 20% of the item price may be applied. The goods must be unused, undamaged and in perfect condition.  The original postage price will not be refunded.

If the product comes in a specific box, we request that you do not affix any labels or tape to the box and that you wrap the box before sending it back to us.  Note however, you are not required by law to return the goods in original packaging. You are required to source your own delivery of the product back to us. We recommend you use a service which provides you with proof of delivery. Once the item is returned you will be refunded within 7 working days less the original freight cost and any restocking fees.

If you are requesting an exchange of a product, you will be required to pay the freight cost of shipping this product to you.

IMPORTANT: Due to Health and Hygiene reasons, we do not accept returns or refunds on any of the following types of products unless they are faulty and within warranty:

• Bathroom, shower and toilet aids including urinals and bed pans

• Daily living aids that may come into contact with the mouth or body

• Cushions and covers

• Slings

• Mattresses and mattress overlays